We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery, provided the item is in new/unused condition with original packaging.
Cancellations
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Orders canceled prior to shipment will incur a 5% cancellation fee.
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Orders canceled after shipment are subject to the Return Policy below.
Returns
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Standard Shipping Items: Returns are accepted within 30 days of delivery.
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Items must be in new/unused condition with original packaging for a full refund.
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Return shipping fees may apply.
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Custom orders and made-to-order items are non-returnable.
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Beds, mattresses, and mattress protectors are non-returnable once delivered except as covered by warranty.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original method of payment within 5–10 business days.
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Original shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@13buy.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For all return and refund inquiries, please contact us at hello@13buy.com.